If the Parrot Can….You Can!

Sales people, too often, do little things or say things that are in poor taste; they are annoying to a prospective customer. The consumer doesn’t honor you by telling you what you have said or done that was offensive to them. They just say nothing and you never hear from them again. At this point the sales person has a tendency to wonder what was wrong with the consumer. Why did they choose to use someone else? I didn’t do anything wrong. They must be weird or something.

Pay Attention to What You Say and Do

John received a parrot as a gift. The parrot had a bad attitude and an even worse vocabulary. Every word out of the bird’s mouth was rude, obnoxious, and laced with profanity. John tried and tried to change the bird’s attitude by consistently saying only polite words and playing soft music.

Finally, John was fed up and he yelled at the parrot. The parrot yelled back. John shook the parrot and the parrot got angrier and even ruder. In desperation, John threw up his hands, grabbed the bird and put him in the freezer. For a few minutes the parrot squawked and kicked and screamed. Then there was total quiet. Not a peep was heard for over a minute.

Fearing that he’d seriously injured the parrot, John quickly opened the door, and the parrot calmly stepped out onto John’s outstretched finger. He said, “I believe I may have offended you with my rude language and actions. I’m sincerely remorseful for my inappropriate transgressions and I fully intend to do everything I can to correct my rude and unforgivable behavior.” [Read more…]